The Senior Technician at IMPACT Service Group plays a critical leadership role in delivering exceptional mechanical service, supporting team development, and upholding our standards of excellence, safety, and integrity. This position is ideal for a highly skilled technician who leads by example, solves complex challenges, and takes pride in mentoring others.

Key Responsibilities:

• Diagnose, service, and repair complex HVAC, mechanical, and building systems

• Serve as a technical leader and mentor for junior technicians

• Ensure all work meets IMPACT’s quality, safety, and compliance standards

• Communicate clearly with clients, project managers, and leadership

• Assist with training, troubleshooting, and on-site problem solving

• Represent IMPACT’s values through professionalism, reliability, and teamwork

Qualifications:

• 5+ years of mechanical/HVAC service experience

• Strong troubleshooting and system knowledge

• Leadership mindset with a passion for helping others grow

• Excellent communication and customer service skills

• Commitment to safety, integrity, and excellence

The Labor Coordinator at IMPACT Service Group plays a key role in keeping our field operations running smoothly by managing technician scheduling, labor resources, and daily workforce coordination. This position ensures the right people are in the right place at the right time—supporting both our technicians and our customers with efficiency, communication, and care.

Key Responsibilities:

• Coordinate daily and weekly technician schedules

• Assign labor resources to service calls and projects

• Communicate with field teams, supervisors, and leadership

• Track labor hours, availability, and job assignments

• Adjust schedules in real time to meet changing job needs

• Support operational efficiency and workforce planning

Qualifications:

• Strong organizational and communication skills

• Understanding of maintenance and service projects

• Ability to manage multiple priorities in a fast-paced environment

• Experience with scheduling, dispatching, or coordination preferred

• Detail-oriented with a team-first mindset

The Dispatcher at IMPACT Service Group is a vital part of our operations team, serving as the communication hub between our customers, technicians, and leadership. This role ensures service calls are scheduled efficiently, technicians are supported in the field, and customers receive timely, professional service.

Key Responsibilities:

• Schedule and dispatch technicians for service calls and projects

• Communicate job details, updates, and changes to field teams

• Answer incoming service requests and coordinate response times

• Track technician locations, job status, and completion times

• Maintain accurate records in dispatch and scheduling systems

• Support smooth daily operations through clear communication

Qualifications:

• Strong communication and multitasking skills

• Ability to stay calm and organized in a fast-paced environment

• Experience in dispatching, scheduling, or customer service preferred

• Team-oriented with a service-focused mindset

We're seeking a licensed Service Plumber to handle plumbing repairs, maintenance, and installations across commercial and industrial properties. The ideal candidate is self-motivated, detail-oriented, and comfortable working independently or as part of a team.

Key Responsibilities:

• Troubleshoot and repair plumbing systems

• Perform routine maintenance

• Ensure code compliance and quality workmanship
  Qualifications:

• 3+ years of plumbing experience

• Valid plumbing license

• Strong diagnostic and communication skills

We’re hiring an Account Manager to support our growing client base. This role is perfect for someone who thrives in a fast-paced environment and is passionate about building lasting relationships with facility managers, engineers, and business leaders.

Key Responsibilities:

• Serve as the main point of contact for clients

• Coordinate services and communicate project updates

• Identify opportunities for growth and customer satisfaction
  Qualifications:

• 2+ years in client-facing or account management roles

• Strong communication and organizational skills

• Experience in the mechanical services industry is a plus

Are you a problem-solver with a passion for mechanical systems? As a Service Technician, you’ll support HVAC, plumbing, and building systems with expert troubleshooting and repairs to keep facilities running efficiently.

Key Responsibilities:

• Conduct inspections and preventive maintenance

• Diagnose issues and complete repairs quickly and safely

• Maintain detailed service records
  Qualifications:

• 2+ years in HVAC or mechanical service

• EPA certification preferred

• Valid driver’s license text goes here

Specializing in commercial and industrial chillers, this role requires in-depth technical expertise and the ability to work on complex systems. You’ll play a key role in maintaining critical cooling operations for our clients.

Key Responsibilities:

• Diagnose, repair, and maintain water- and air-cooled chillers

• Perform seasonal start-ups and shutdowns

• Ensure compliance with safety and environmental regulations
  Qualifications:

• 3+ years working with commercial chillers

• Certification in refrigerants (EPA 608)

• Strong understanding of mechanical systems and controls

Looking to break into the skilled trades? Our Helper position is a great opportunity to learn from experienced professionals and start a long-term career. You’ll support service teams on job sites and get hands-on training daily.

Key Responsibilities:

• Assist technicians and plumbers with tools, materials, and setup

• Maintain clean and safe job sites

• Learn mechanical skills and service procedures
  Qualifications:

• Strong work ethic and willingness to learn

• High school diploma or equivalent

• Reliable transportation and positive attitude